Shipping & Returns

Shipping

Handling Times

Orders done before 13:00 EDT will be sent out same day. All orders after will be sent out the following. 

Standard Shipping

In most cases your order will arrive within 7-10 business days. We use Canada post and can offer tracking.

Express Shipping

In most cases your order will arrive within 2-3 business day. Tracking is available.  

Returns Policy

At Groove Builders we want you to have the best experience possible and we proudly stand by what we sell.

Did you order the wrong thing? ( I hate it when that happens) - You can return most new, unopened Models within 30 days of delivery for a full refund. Our team will also pay the return shipping costs if the return is a result of our error.

My model BROKE!! - AWWWW MAN this happens to us all at least once. Metal Earth is a great company that will gladly help you get the parts you need to keep building. Simply go to https://www.metalearth.com/help and follow the steps to get your part.

The same can be said for the team over at Metal Time Workshop - https://metal-time.com/pages/contact give them a shout! 

Need a refund? - If you need to return a model, please let us know your order number and details about what you would like to return. We will respond as quickly as possible to let you know what to do next.

You should expect to receive your refund within four weeks of sending your models to us, however, in most cases you will receive a refund sooner. This time period includes the shipping time for us to receive your return from Canada Post, the processing of your return once we receive it, and the time it takes your bank to process our refund request.